SOCAP International

The core purpose of SOCAP International is to advance customer care through education and networking.
SOCAP members are vice presidents, directors, managers and supervisors of consumer affairs and customer care. Their job responsibilities are as varied and numerous as the companies they represent. SOCAP members act as liaisons between consumers and management, and handle the traditional inquiry and complaint processing functions. They bring valuable consumer feedback and insight into the corporation for strategic use in the development of new products and services as well as revision of existing ones.
SOCAP publications, chapters and research provide educational opportunities that help members in their professional development. Chapters, SANGs (SOCAP Affinity Networking Groups), a Membership Directory and the SOCAP website provide members with a variety of networking opportunities.

SOCAP has three additional major purposes beyond its core purpose:
• To foster and maintain the integrity of business dealings with consumers
• To encourage and promote effective communication and understanding between business and government and consumers
• To define and advance the consumer affairs profession.

To learn more, visit http://www.socap.org/