| SouthWest Regional Chapter
The Southwest Regional Chapter
of SOCAP (Society of Consumer Affairs Professionals in Business)
services the following regions and states: Southern California,
Arizona, Colorado, Utah, Nevada, New Mexico and Hawaii.
The core purpose of SOCAP International is to advance customer care
through education and networking. The Southwest Regional Chapter
holds approximately 6 meetings per year in Southern California where
the largest concentration of members reside.
SOCAP members are vice presidents,
directors, managers and supervisors of consumer affairs and customer
care. Their job responsibilities are as varied and numerous as the
companies they represent. SOCAP members act as liaisons between
consumers and management, and handle the traditional inquiry and
complaint processing functions. They bring valuable consumer feedback
and insight into the corporation for strategic use in the development
of new products and services as well as revision of existing ones.
SOCAP publications, chapters
and research provide educational opportunities that help members
in their professional development. Chapters, SANG’s (SOCAP
Affinity Networking Groups), a Membership Directory and the SOCAP
website provide members with a variety of networking opportunities.
SOCAP has three additional major
purposes beyond its core purpose:
• To foster and maintain
the integrity of business dealings with consumers
• To encourage and promote effective communication and understanding
between business and government and consumers
• To define and advance the consumer affairs profession.
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